Shipping policy
Overview:
At Excel Pets, we are committed to providing fast, reliable, and transparent shipping for all our premium pet supplies. Please review our shipping policy below for details on delivery times, costs, and important terms.
Service Area:
- Shipping is available within the United States only.
- International shipping is not offered at this time.
Shipping Cost:
Free Shipping
- All TikTok Shop orders qualify for free shipping.
- Orders over $50 (before tax) on all other platforms also qualify for free shipping.
Standard Shipping
- For orders under $50 (non-TikTok), shipping costs are calculated at and paid by the customer.
Handling & Delivery Times:
Order Processing
All orders are processed within 2 business days.
Shipping Time
Standard delivery is 2–5 business days after processing.
Carriers
We partner with reliable carriers to ensure prompt delivery.
Order Tracking
Tracking information is provided via email once your order is shipped.
(Please allow up to 24 hours for tracking updates to appear.)
Delivery Issues:
If your order is delayed, lost, or damaged in transit, please contact us at support@excel-pets.com. We will work with the carrier to resolve the issue promptly.
Address Accuracy:
Customers are responsible for providing accurate shipping information. Excel Pets is not liable for delays or losses due to incorrect addresses.
Exceptions:
Some items may have longer delivery times due to size, weight, or supplier location. Any exceptions will be noted on the product page.
We do not ship to P.O. boxes, APO/FPO addresses, or outside the U.S.
Questions?:
For any shipping inquiries, please contact us at support@excel-pets.com. We’re here to help!